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Contact Us


WIS Hotline


Opening Hours

Operating Hours

Mon - Fri: 8.00am to 5.30pm

WSS Hotline 

(For Training Related Enquiries)


Operating Hours

Mon - Fri: 8.30am to 5.30pm

Sat: 8.30am to 1.00pm


Service Standard

We will strive to meet the service standard stated below.

We aim to reply to your enquirywithin 5 working days2 from the day of receipt.

To help us respond to you more quickly, please ensure your email address is updated and write to us at Otherwise, it may take up to a month for you to receive a hardcopy reply.

For enquiries with information available on the Workfare website, please refer to the FAQ page.

This is the quickest way to get an answer. For enquiries where answers are available in our FAQs, we may not reply
1 Enquiries do not include appeals for Workfare, which require a longer processing time depending on the case's complexity. 
2 "Working days" refer to Mondays to Fridays, excluding public holidays.